I then logged in to the Keeper app on my mobile devices, and entered my master password and the answer to my secret question. My data synced across all of my devices. On desktops, a physical U2F security key, such as a Yubikey, is also supported. You can access your Keeper vault on a desktop through its stand-alone applications, its browser extensions or its website.
Keeper has done an excellent job of mirroring the desktop experience on its website; the two are virtually identical in appearance and functionality.
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The browser extension lags behind, with just a basic search to access your logins, a link to your vault and a settings menu. But given the ease of jumping over to the website instead, this is a fairly minor complaint. The strength of Keeper's website interface is great for users who can't install third-party software on some of their machines or who need to access their passwords from a shared or public device. Likewise, Keeper supports Windows Hello biometric authentication, letting you log in with your fingerprint, iris eyes or face on compatible devices, but you'll have to use the version of the Keeper application from the online Microsoft Store not to be confused with the Edge browser extension.
While the design of Keeper isn't that aesthetically pleasing, it is highly functional. The ability to customize the look and feel with a "theme" is a nice touch, which users can also apply to the website interface and browser extension. As with most password managers, the vast majority of the functionality comes from the left column of the interface. The default display shows all your login credentials, sorted in folders that you create. You can also switch over to a list view, which is more common among Keeper's competitors.
You simply click on an item to view it, then click the pencil icon to edit it.
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One way Keeper could improve is by adding relevant website icons for stored credentials. LastPass and Dashlane do this, and it helps you visually parse the information much more quickly.
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In general, visual website icons make for a more pleasant user experience. Folder creation and data sorting are a bit cumbersome in Keeper. To create a folder, you add it in the Folder field; if you want to add another item to that field, you need to enter the edit screen for it and type in the folder name again. But since this review was written, Keeper has added the ability to create subfolders and to drag-and-drop items from one folder into another. The next section contains shared data or folders.
Sharing is a relatively new feature for Keeper, but it is handled well and offers extensive options about what kinds of rights other users have to shared data. You can even let another user become the owner of a password; this seems like it would apply only in an unusual situation, but it reflects the flexibility of this feature. The Identity and Payments section is, as you might guess, where you save your personal information and payment cards. This feature is more limited than it is in many other password managers, with pretty basic personal information categories and no preset options to save driver's license or passport numbers.
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However, you can save such records as stand-alone files in the vault. I had trouble with the form-fill functions in Keeper, so it was somewhat less concerning that I couldn't save much information in the first place. Keeper could improve on its feature for storing and filling out personal information, but it doesn't affect the core password-management functionality.
Keeper's security audit gives you an overall security score for all of your credentials, and specifically calls out weak passwords and reused passwords for replacement. Other password managers offer more thorough security audits, such as factoring in the age of a password, but Keeper covers the most prevalent concerns.
Keeper representatives told us that they think the global or multipassword changing features offered by competitors such as Dashlane and LastPass create security problems. As such, Keeper offers no comparable option. While I appreciate that stance, it would be nice if Keeper could find a way to reduce the number of steps needed to change a password in its security audit.
Five clicks per credential set can really add up the first time you correct your poor password habits. The final tab in the left column lets you restore deleted passwords. Or, you can opt to permanently delete them, if you wish. The rest of the functionality in the Keeper desktop is located at the top of the app window and mostly seems out of place. With the possible exception of logging out of the service, users don't need to access any of these functions regularly, so putting them in such a prominent position in the UI doesn't really make sense. I'm all for not burying features, but this demonstrates the opposite problem: creating clutter in the UI that could be moved to a single settings page or menu.
One notable feature in these menus is Emergency Access, which lets you designate up to five other Keeper users who can access your account in case you are unable to do so. You select the delay period, which can be anywhere from none to seven days; that gives you time to deny users access again if you aren't actually incapacitated. The Keeper app on Android and iOS largely duplicates the functionality found in the desktop application. The overall look and UI are optimized for mobile, but the app remains intuitive and similar enough to the desktop version to avoid any real confusion when moving between platforms.
You pick up some additional security options on mobile, such as biometric support on both Android and iOS. According to Keeper, this includes Face ID support. That's practically necessary, as Keeper doesn't let you create four- or six-digit PINs to quickly log in to its mobile apps; the company regards PINs as fundamentally unsafe. Without a biometric login, you have to type in your master password every time.
You can also use Keeper's homegrown DNA 2FA, which employs an Android Wear smartwatch or Apple Watch to quickly verify your identity and access the app with a single tap on your wearable. On the mobile apps, you can view and edit all of your credentials as well as your identity and payment information.
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